Contacting HelpCenterPros starts a conversation, not a commitment. This article explains what happens after you contact us, from your initial Help Center consultation through discovery, project planning, and implementation, so you know exactly what to expect before work begins.
In This Article
- What Happens First After You Contact HelpCenterPros?
- What Do We Discuss During the Initial Consultation?
- What Happens After the Initial Help Center Consultation?
- When Does Help Center Discovery Begin?
- What Happens After Help Center Discovery?
What Happens First After You Contact HelpCenterPros?
Every HelpCenterPros engagement begins with a free one-hour consultation. This conversation focuses on understanding your business, customers, existing content, and support challenges to determine whether a Help Center project is the right fit and which services may provide the greatest value.
What Do We Discuss During the Initial Consultation?
The initial consultation reviews your audience, customer support challenges, existing documentation, current systems, business goals, project timeline, and desired outcomes. Together, we identify opportunities to improve customer self-service and determine the most appropriate project approach.
What Happens After the Initial Help Center Consultation?
Following the consultation, HelpCenterPros may recommend a discovery engagement, Help Center audit, optimization project, new Help Center build, or phased implementation. Recommendations are based on your existing content, project goals, and organizational priorities.
When Does Help Center Discovery Begin?
Discovery begins after approval of a short planning engagement. During discovery, we review your existing content, customer needs, support trends, information architecture, and project requirements to develop a practical implementation plan and project roadmap.
What Happens After Help Center Discovery?
After discovery, HelpCenterPros provides recommendations, estimated effort, project phases, and a proposed Statement of Work. Larger Help Center projects may be completed in phases to reduce risk, simplify planning, and deliver improvements incrementally.